How do online video sessions work?

Updated: Mar 21



You will need a webcam and a microphone – most laptops and smartphones come with these as standard now though.



Steps for video sessions

Set up Skype on your device – whether you’re a Windows, Mac or Android user, download or login to Skype and set up your profile. Get familiar with the platform. Feel comfortable. Skype also has a ‘test’ function to check your video, audio and microphone work properly. You may prefer to use headphones, especially if there is background noise - see what works best for you.


Set up the appointment – pick a time when you will be undisturbed and available to truly focus on the session. Ideally, be alone in the house/office or car. Contact me with your avaliability stating that you'd like Skype appointments. Read through the therapeutic contract once that is sent to you.


Sort out payment – PayPal processes this and you can add any discount code you may have received from me for concession or another reason or BACS. You will then receive an email to confirm your purchase if requested.


Get set up early – a few minutes before the appointment itself, ensure you are logged onto Skype and ready to go. This gives you one more opportunity to test your video, audio and microphone before the meeting to ensure that everything is working smoothly. Skype has a function where it can test call you to check these things.


Relax – get into an open frame of mind. Have a drink with you, tissues and a notepad is often helpful in case you wish to jot anything down. Sometimes, particularly when you first start out, video meetings can feel a little unusual and put you on edge, practising a few minutes of mindfulness and reminding yourself that the session is for you, can help.


Await the therapist– once Sophie logs on, she can activate the call and begin the session.


Potential issues of video sessions

  • Whilst research shows you do not get anything less for your time with video-sessions compared with in-person sessions (read more here); microphone, sound and video issues are the most likely culprits. Ensure your settings are optimised.

  • The internet is pretty stable now, but loss of service is still a potential problem. If needs be, Sophie can always guide you via a traditional phone call via Whatsapp.

  • Whilst we can still see each other via webcam, our ability to read body language may still be a little lacking depending on how far you sit away from the camera or how good your internet connection is (speed).

  • Disturbances are more likely. Ensure you have a quiet place for the session, and also set your phone status to ‘do not disturb’ or silent.


If you have any further questions or are unsure about any part of the booking process - feel free to drop me an email or telephone message and I will get back to you as soon as I can =]


Best regards, Sophie

​© 2018 by Sophie Wild Robin.

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Wolverhampton, West Midlands, England, UK

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